Lessons from Southwest Airlines for the IT Solution Provider

In recent research to understand trends in managed services, I read an article about Southwest Airlines unique success in a commoditized market. It proves to show that great customer service and relationships, combined with repeatability and standardization ultimately create best in class profits. In the IT managed services business model, profitability is ultimately driven by   >>READ MORE

IT Nation 2012 Breakouts Available

Hi there IT Nation! Thanks to everyone who was able to make the trip to Orlando this year for IT Nation 2012. We really had an amazing event, complete with Jim Collins, Arnie Bellini, tons of awesome speakers, great parties… I could go on! But let’s get down to business. There are breakout session slide   >>READ MORE

IT Nation 2012 Partners Choice Award Winners

Congratulations to the winners of our second annual IT Nation Partner’s Choice Awards! Voted on by our attendees in Orlando, the winners in eight categories were announced at the Off the Grid wrap party Friday night. Here are the results: • Outstanding Software Solution – Nilear • Outstanding Hardware Solution – Cisco • Biggest Buzz   >>READ MORE

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