Another IT Nation has come and gone, and from our perspective, it could not have been better. IT Nation is where we launched the IT Glue product back in 2014, and as such it will always hold a special place in the hearts of the #GlueCrew. This year, we pulled out all the stops to make the 2016 edition of IT Nation a blockbuster.
As a Platinum Sponsor, IT Glue brought a full crew to Orlando and the team was kept busy! Both our bootcamp and breakout sessions were packed to the rafters, and we were delighted to take the award for Best Breakout Session. With so many amazing new features and the announcement of a new product, myGlue™, there was plenty to talk about. Here is what we were talking about at the show in case you missed all the excitement:
myGlue is the next great game-changer in documentation. myGlue is a channel-only, value-added service that will allow you to deliver the same world-class business documentation platform to your clients as a billable monthly service. Your clients will now be able to access all of the features that you have come to love within the IT Glue product, including the ability to organize and centralize passwords, creation of standard operating procedures, creation of general business documentation and the tracking of assets. Your clients become more process-oriented, transforming their business and establishing you as a trusted business advisor.
Notifications will allow you to send emails, Slack alerts, or fire webhooks (for tools like Zapier to consume) when things change, expire or are about to expire in IT Glue. This means that instead of manually tracking expirations, IT Glue can now send you a notification when an expiry is upcoming. You can choose how you want to receive these notifications, based on your needs.
The Engagement Dashboard within IT Glue allows you to track user engagement within the product, providing you with useful insights into your users’ interactions. The Engagement feature makes documentation fun for your employees and drives healthy competition while providing helpful metrics to your organization. You can track how much information your team creates, updates or views, and each member gets an “engagement” score! Reputation can be viewed on each user’s profile page or on the Global Leaderboard in IT Glue.
GlueConnect allows you to grant other IT Glue accounts or IT Glue Certified Providers access to your IT Glue data. So if you are an MSP that works with external providers or other MSPs to provide service desk coverage or assist with your documentation workload, your life just got easier. This feature also means you could team up with providers in other locations to provide the same level of service they do, or even to help them with their documentation, all thanks to the great tool you both share.
New Document Editor
Rewritten from the ground up and based on our partners’ feedback, the new document editor is faster, easier to use and provides a long list of new features to dramatically enhance the document creation experience. New features include auto-saving, pasting and resizing of images and a beautiful new interface.
IT Glue Library
Browse an extensive and customizable catalog of standard operating procedures for your MSP. We’ve engaged a team of seasoned IT writers with years of experience to research and review industry standards such as ITIL, MOF and ITSM. Plus, we’ve tapped into the experiences of MSP partners we deal with on a daily basis, in order to deliver the content you need to begin formatting standard operating procedures. Download them to IT Glue and start making your business more efficient today.